TERRITORY SERVICE MANAGER

VAC – 15317

09/02/2021

Permanent

Tractors and Combines

England

Service Manager

Competitive salary package + extensive benefits + vehicle

No Info Available

Job Description

WHAT’S THE JOB? TERRITORY SERVICE MANAGER

WHO’S THE EMPLOYER? A major global manufacturer of tractors, combines and related products, with a manufacturing presence in all 5 continents, and sales and distribution networks throughout 175+ countries. With a significant proportion of its budget devoted to research and innovation, this is an employer of considerable prestige and global standing.

WHAT’S THE INDUSTRY? Agricultural Machinery

HOW WILL I BE REWARDED? Competitive salary package + extensive benefits + vehicle

WHERE IS THE ROLE LOCATED? Midlands / North of England

TELL ME MORE ABOUT THE ROLE? You are an experienced Technical Professional from the agricultural machinery sector having acquired the requisite skills via a progressive career path to enable you to manage and support the dealer network within the assigned territory.

Ongoing management and development of the service function of the dealer outlets, focusing on dealer standards, efficiency and profitability
Develop the dealer’s service action plan, benchmarked against dealer standards and examining future requirements
Strong focus on dealer warranty practices, ensuring timely return of claims and correct submission of data to support the claim
Provide technical feedback to National Service Manager
Management and prompt resolution of customer dispute situations in conjunction with dealer personnel
Understand the training requirements of the dealer service personnel and take action where necessary in order to ensure appropriate service levels are delivered to the end user market
Communicate technical information and provide timely technical solutions where product performance falls below customer expectations
Ensuring sustainability of the dealer service function in regard to their ability to support the product range
Maintain the Company and brand image in all dealer and end user interaction
Manage an operational budget within an agreed framework
Participate in shows and exhibitions as required, as well as customer factory visits

WHAT QUALITIES DO I NEED?

Excellent standard of technical knowledge encompassing hydraulic, electric, drivetrain and engine systems within modern off-road vehicles, supported by a relevant engineering qualification
Strong portfolio of interpersonal and communication skills with excellent problem solving capabilities
Clear understanding of what is meant by dealer standards with the ability to implement and sustain them
Excellent knowledge of agriculture and the machinery market
A high standard of IT literacy, including MS Office, PC / Laptop and CRM system
Previous experience of working with dealers and distributors would be beneficial
The combined ability to work within a close-knit team environment and to operate with a high degree of autonomy
Located within or prepared to relocate to the territory
Full UK driving licence (essential)

GET IN CONTACT: In the first instance please forward your CV together with a cover note and salary requirements and all successful candidates will be contacted within 14 days of us receiving your application. Please note that all applications will be treated in confidence. james.garrod@jptrett.com

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About JP Trett Ltd

JP Trett are a leading recruiter to the agricultural industry, with over 100 years of Farming, Agricultural and Recruitment experience. Specialising in mid-senior level Sales, Marketing, Professional Services, Operations, Strategy and Management with a growing sector of very niche Engineering, Health and Research sectors. If it is related to Agriculture or the environment we have solutions.

Company Registration Number: 7736264

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