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FIELD TECHNICAL SUPPORT SPECIALIST
  • Reference

VAC – 15247

  • Date Posted

19/02/2020

  • Vacancy Type

Permanent

  • Industry

Machinery

  • Location

United Kingdom

  • Position

Technical Support Engineer

  • Salary

Excellent basic salary + OTE + vehicle and generous benefits package

  • Qualifications

No Info Available

  • Benefits

No Info Available

Job Description

WHAT’S THE JOB? FIELD TECHNICAL SUPPORT SPECIALIST

WHO’S THE EMPLOYER? Highly respected blue chip manufacturer with an extensive global presence, excellent product portfolio and a highly visible focus on pushing the boundaries of technology in agricultural machinery development

WHAT’S THE INDUSTRY? Agricultural Machinery (Tractors and harvesting equipment)

HOW WILL I BE REWARDED? Excellent basic salary + OTE + vehicle and generous benefits package

WHERE IS THE ROLE LOCATED? UK with regular travel within the UK & ROI, occasionally overseas

TELL ME MORE ABOUT THE ROLE? Working within a well-resourced and experienced service team, this function is focussed on supporting dealers and end users with a range of up to date technical competences including diagnostics, trouble shooting and repairs of complex agricultural machinery. You will provide first-class technical support and training to dealers, including best-practice repair solutions, technical and performance feedback to colleagues, as well as preparation and installation of machines to ensure optimum field performance and operator knowledge.

WHAT QUALITIES AND QUALIFICATIONS DO I NEED?

  • First and foremost, you’ll be a skilled technical professional having developed your career either in the dealer network or with a premium brand manufacturer, have undertaken regular technical training and achieved a high standard of technical proficiency with modern, complex agricultural machinery
  • You’ll have a recognised agricultural engineering qualification to complement your practical engineering experience
  • You’ll understand the importance of accurate report writing and fault reporting in order to effectively feed back field technical issues to technical and engineering teams, and we’ll expect a good all-round standard of IT literacy including MS Office and manufacturer service / warranty systems
  • You’re seen as an effective problem solver with strong communication and interpersonal skills
  • Up to date technical experience with tractors is a key requirement, including practical experience of a wide range of time-sensitive field service situations. Good overall knowledge of electrical systems including Canbus, engine management systems, precision farming and diagnostic fault finding are core areas of competence
  • Hands-on experience in operating tractors and machinery is preferred, and you’ll have a good all-round practical appreciation of field operations including precision technology systems
  • You’re a practical team player, capable of adapting to a variety of situations, with a high level of self-motivation, resourcefulness and problem-solving ability
  • You’ll have an outgoing and empathetic personality, show a calm manner and a strong customer service-focussed work ethic in order to manage complex breakdown situations
  • A full clean UK driving licence is required, you’ll reside in a central location in the UK, and be flexible on demanding travel requirements during busy periods

 

WHAT SHOULD I DO NOW? We’re keen to hear from motivated individuals who love their machinery, have a practical and outgoing nature and who want to develop their career with a blue-chip employer.

Send us a copy of your latest CV (in complete confidence), and a little bit about yourself directly to  james.garrod@jptrett.com

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About JP Trett Ltd

JP Trett are a leading recruiter to the agricultural industry, with over 100 years of Farming, Agricultural, Consultancy and Recruitment experience. Specialising in mid-senior level Sales, Marketing, Professional Services, Operations, Strategy and Management with a growing sector of very niche Engineering, Health and Research sectors. If it is related to Agriculture or the environment we have solutions.

Company Registration Number: 7736264

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